Refund policy

Return & Refund Policy

 

Thank you for shopping at Sui-cide.shop. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.
  • Include all original packaging, tags, and accessories.
  • Not show signs of damage caused by misuse, negligence, or normal wear and tear.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Clearance or final-sale items.
  • Gift cards.
  • Custom-made, personalized, or made-to-order products.
  • Digital products or downloadable content.
  • Items marked as non-returnable on the product page.

3. How to Request a Return

To start a return, contact us at [your support email] with:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.
  • Photos (if the item is damaged, defective, or incorrect).

Once approved, we will provide return instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.
  • The wrong item was shipped.
  • The item is defective.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing may take 5–10 business days depending on your payment provider or bank.

Original shipping charges are non-refundable unless the return is due to our error.

6. Exchanges

We replace items only if they are defective, damaged, or if the wrong item was sent.

If you need an exchange, contact us at [your support email].

7. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos showing the problem.

We will work to resolve the issue through a replacement, exchange, or refund.

8. Order Cancellations

Orders may be cancelled before they are shipped.

Once an order has been processed or dispatched, it can no longer be cancelled and must follow the return process outlined above.

9. Chargebacks

If you experience an issue with your order, please contact us before initiating a chargeback. We will make reasonable efforts to resolve disputes quickly and fairly.

10. Contact Us

For all return and refund inquiries, contact:

Email: suicidestreetwear@gmail.com
Website: Sui-cide.shop

We aim to respond to all inquiries within 1–3 business days.